Clear expectations make online shopping easier. This guide summarises the current store experience for in-stock delivery, order tracking, returns and the 30-night sleep guarantee. Final terms shown during checkout and in your order confirmation apply.
Delivery and tracking
In-stock orders are prepared for dispatch and tracking is sent when the parcel leaves the warehouse. Delivery times can vary by destination, carrier capacity and public holidays. Check the address carefully at checkout and contact support quickly if you notice an error.
Returns and product condition
Follow the return instructions supplied by ScandinavianRest before sending an item back. Products should be packed securely and include the information needed to identify the order. Hygiene-sensitive items may have specific condition requirements, so review the applicable terms before removing protective packaging or using the product.
Using the 30-night guarantee
Eligible products can be tried at home within the stated period. The guarantee is designed to give you time to assess comfort, but it does not remove the need to follow care, condition and return instructions. Contact support before the deadline if the product is not right for you.
This guide provides general product and comfort information. It is not medical advice and does not replace guidance from a qualified healthcare professional.